Refund policy
🔄 Return & Exchange Policy
Return & Exchange Period
You may request a return or exchange within 15 days of receiving your order.
Eligibility for Returns & Exchanges
To be eligible, items must be:
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Unworn, unused, and in original condition;
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With all original tags and hygiene protection intact;
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Returned in the original packaging, including all accessories.
❌ Items without tags will NOT be accepted for returns or exchanges.
How to Request a Return or Exchange
To start a return or exchange, please contact our customer support and provide:
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Your order number;
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The reason for the return or exchange;
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Photos of the item (if defective or incorrect).
Once your request is approved, we will send you return instructions.
Refunds
Refunds will be issued to the original payment method after we receive and inspect the returned item.
Processing times may vary depending on your bank or credit card provider.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer;
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If the item is defective or incorrect, we will cover the return shipping costs.
Exchanges
Exchanges are subject to product availability.
If there is a price difference, the difference will be charged or refunded accordingly.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue at no additional cost.
Final Notes
This policy applies to all purchases made through our website.
By completing a purchase, you agree to this Return & Exchange Policy.